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Welcome to the Maxwell International Client Zone.

Our goal is to transform your business.
We are passionate about helping companies to achieve their vision and goals in order to build cutting edge competence

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This page provides internal tools and support for employees of Maxwell International.

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  • Homepage
  • Customer Service
  • Customer Service Excellence

Customer Service Excellence

Putting the customer first

Your Organization Is Only As Friendly As Your Most Unfriendly Employee!

 

How important is customer orientation for company performance?

Customers are crucial for survival for most organisations. The success of your company is dependent on the way in which you anticipate the wishes and needs of your customers.

In order to be successful, a company needs to continuously change and adapt to their customer’s ever-changing needs and wants. If they fail to do so, they will lose out to their competitors who are better at it.

Let us help you turn your average service providers into exceptional professionals with our Maxwell Customer Service Process. The top five essential skills for professional Customer Service consultants are:

  • Effective communication
  • Service Attitude
  • Building Relationships
  • Product Knowledge
  • Problem-Solving Skills

 

People who interact directly with a customer must have a skillset and mindset to meet or exceed a customer’s expectations.

Learning Objectives

  • Adopt a confident, consistent approach that ensures great service
  • Understand the Value of a Customer
  • Building a Complete Customer Experience
  • Learn how to greet a customer effectively
  • Recognise the importance of taking ownership for the customer’s experience
  • Acquire methods of dealing with challenging customers, identifying what causes conflict, preventing it and knowing how to respond appropriately
  • Know how to end a customer interaction in a way that leaves the customer feeling they are in safe hands
  • Choose and apply techniques that create customer loyalty and exceed expectations

 

Our Customer Service Excellence training provides advanced customer service tips and tools for your organization based on the content area or competency you want to improve.

 

Learn how to improve customer service skills that create positive first impressions, manage customer expectations and build customer loyalty.

 

Achieve optimal customer service results with solutions to fit your needs.

Ready to get started?

Great customer service is your competitive advantage. Contact us today to arrange for an in-house delivery of this invaluable course or for a customized solution. From time to time we do host offerings of this course that allows for single or multiple participants form different companies to attend. Feel free to call or email us anytime.


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Jablonského 640/2. 170 00 Prague 7 – Holešovice

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